Kp’s Training Picks

Were on the Same Team, Remember? – Or are we is the question??? This is a great film on customer service – especially internal customer services. This customer service training video does a great job of presenting a realistic scenario of how a customer may perceives the service that they receive while dealing with a company in its entirety. The service one receives is not just with the sales representative – the perception of service can be tainted when they call in and is put on hold in a crude manner, or when they interact with the front desk staff and are snubbed or not treated in an appropriate manner.
It brings home the point that even if we do not work in the same department – we are all on the same team, ultimately working toward the same goal which is to give our clients the best possible service so that they will return to be a long time, loyal customers. Basically, the intent is that they choose “us” over “them.” How one acts or reacts to a client at any given point in time in the “sales” or “service” process can effect the overall perception of their experience with your company.
Small things here and there that may be deemed as normal can be the very things that put off a client who then takes their business elsewhere. Be aware that we are all working together – one department ultimately leads to another and all divisions of a company are moving parts - we need to be aware of the necessity to all move in conjunction with one another – if not it could very well cost you your best customer.
To review this film click here…

To view some other popular customer service films click here…

Leader Fish!, Leader Fish! Where can you see a full length online preview of Leader Fish!? – NOWHERE…Funny because most people who are great leaders “see” that behavior somewhere and choose to emulate it – hard to buy it if you can’t see it – but then again if you liked the original Fish! program, there’s no reason that you would not like the Leader Fish! training video. It can be implemented as a Leadership training video or Management training video.

It is a phenomenal investment for any of your leaders - don’t squawk about the price – it costs more to hire them & will cost more to fire them with unemployment so pay the $249 & invest in their future with you & your company.

The film does a great job of inspiring just as the original but takes you to other sorts of organizations where you can see the philosophy implemented in another atmosphere. This makes it clear to see that the philosophy is easy to incorporate into any organization where you are looking for universal change.

The workbook is excellent – and everyone loves a workbook! A great tool for actually getting the thoughts and processes down on paper and for reference in the future – meaning this employee will be around in the future…so the huge initial investment of $249 will have paid off…if you’ve truly implemented the philosophy as a way of “working.”

Feel free to take a look at a clip…

Also take a look at some other popular Leadership films as well as Management videos.

The “Village of 100” diversity training video is super as a meeting opener, refresher for discussion or as a stand alone program – you can get a lot of mileage out of this one and for the price ($395) it should be an add on to any and every diversity training session. It gives perspective on how the world would look if all of us in it were categorized into just 100 people.

The statistics can be a great gateway into various discussions on race, poverty, literacy and disease, all of which either separate us or tie us together - depending on how you choose to view the population as a whole. Do you see diversity as something that separates us or something that can teach us? Tear us apart or make us stronger together?

Take a look – see where you may fit in if we were in a “Village of 100.”

Well if you have to ask then obviously it’s not – 99.9% is just under par – but then again I was under the impression that giving 110% of yourself at your work everyday was the minimum, so I may be out of the loop on this one all together…

I feel that the “Is Good Enough?” training video is a great film to give the viewing audience a perspective of what is possible when we do a “good job” at work instead of our best. A good job seems to be fine if it has nothing to do with us personally – but all over the world, every day a “good job” can be done that actually does end up affecting us personally in one form or another. Whether it be with our mail, landing gear or tires, “good enough” is an understatement and not good enough for me.

This meeting opener can be used as just that – an extra part to kick off or close out your meeting but it also has the capability to be a session in and of itself. It has an excellent Leader’s Guide that accompanies the film which enables the facilitator to extend on the session with an activity and more room for discussion about the films itself and ways that we as employees can rise above “good enough” to truly be our very best every day – and what that transition can do to effect a companies bottom line.

Give the effort everyday at work that you expect to receive – you never know – your “good enough” may have sent a newborn home with the wrong parents…

Excellent value for $295 – to learn more about the video or to see an online preview click here…

Everyday Creativity is one of many great media training films from photographer Dewitt Jones. His training videos capture a distinct view that creates an abundance of beauty from the simplest still frame. His works are of a cerebral nature and can captivate an audience by generating ideas from his natural visual stimuli - you must interpret vs. just absorb bullet points and procedure steps as with any of his creations.

The Everyday Creativity training video falls under the inspirational category and can be used as an innovative tool to get your team or individual self to the next level in your creative goals setting. Be aware of your audience – this training video is not for everyone – be sure that this sort of content and presentation will be an effective motivator for your particular audience.

To view an online preview or read more about this film click here…

In a world where the concept of hiring employees with a good moral & ethical code seems to be a given – we sometimes realize that those topics do need a bit of refreshing once we actually have the new hire on the payroll.

Films on this topic are few & far between – while “Ethics 4 Everyone” can be found as a staple in a number of curriculum libraries across the globe, its age is starting to show. The return on investment can certainly be seen with this film as its content is solid & the presentation of the material is straightforward & easy to understand.

The “Ethics 4 Everyone” training video does touch on basic do’s and don’ts – such as keeping office supplies at the office & that your long distance calls are your responsibility, not your new employers.

It’s basic, it’s specific – if you are looking for an ethics film that does a bit more on leading your employees when the situation at hand is a bit more random or difficult - I suggest “Moment of Truth” – it implores a core question group that can be applied to almost any situation that arises. A great model when creating a company baseline that all employees can work from to obtain solid decision making skills.

We are all ultimately responsible for ourselves in the workplace - will you be the one responsible for obtaining the next great ethics film for your organization???

For more information on either of these films click – Ethics 4 Everyone or Moment of Truth

i

“Abilene Paradox”…a paradox indeed. A bit “ho hum” but then again isn’t it always is when you “just go along for the ride” for whatever reason? It is a great training video to show how time, energy & resources can be wasted when we do not speak up in a crowd or when part of a decision making team.

This is a straight communication skills video that hopefully leads the viewer to effective decision making – it’s a long boring ride it is does not…Great concept but I feel that it could certainly be updated again to a third edition to give it a bit more staying power.

To learn more or see an online preview of the film click here...

Love it, Love it, Love it…A must have for any & every training curriculum. Any company who hires employees & uses, or is considering incorporating media videos into their training curriculum, must have this gem in their growing library.

The “More Than A Gut Feeling” training video uses behavioral based interviewing (past behavior indicates future behavior) to get an idea of how a perspective interviewee may conduct themselves in the future based on their actions in the past. It also does a great job of setting up a checklist for the interviewer to review to make sure that they too are prepared on all fronts for the interview process.

This video can be considered the key to your next great hire – knowing to get “specific” examples of past situations & behavior, being comfortable as the interviewer with the silence that sometimes comes while waiting to receive those “specifics” as well as trusting that it’s more than a gut feeling that gets the right fit for the position – for the long haul.

Best advice I could give for this particular film…buy it. Enough Said.

Happy Interviewing!!!
_________________________

For more information or to view an online preview of this training video click here…

… continue reading this entry.